The Recovery Process

Once the item has been recieved it will be quarantined overnight due to Covid protocols and booked onto an internal system the next morning.

Booking a recovery is agreeing to the standard service, if the item can be recovered under this then we will proceed to do so. If it requires further work then you will be contacted explaining what service is required and why. At this point the customer has a choice to continue or not.

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Standard Recovery 

Rig based recovery using forensic recovery tools and standard fixes.

Advanced Recovery

Extended engineering, board failures, f/w, physical failures not needing donor heads.

Advanced Plus Recovery

Head change in the clean lab, and chip level Nand recoveries. Donor parts are included but please be aware if we do not have stock we will need source an exact replica, which means from the same factory batch which is very specific and can cause longer lead times if rare or from small batches. Updates will be provided throughout this process.

On completion of a successful Recovery

Once the recovery is complete a file listing can be sent for review. If all is deemed good the data will be encrypted onto a media device and after payment will return it to store. The encryption key will then be removed in store for the customer (unless required). Devices are encrypted for the return to ensure the security of the data in transit and to comply with GDPR requirements. A copy of the data is held for a maximum of 30 days on a secure offline server before being purged, please let us know if you need this reducing or extending.

No Recovery

If a recovery is not possible then we will provide the full details as to why. The item can be returned a shipping fee or the item can be securely disposed of free of charge and provide a certificate of secure destruction.